The IT Solutions Lead serves as both a strategic and operational leader, responsible for aligning technology solutions with global business objectives across designated capabilities. This role owns end-to-end accountability, from demand intake through delivery and value realization, while partnering with the Solution Partner to drive operational excellence, foster innovation, and deliver measurable business outcomes. The Solutions Lead works closely with the Solution Partner, business stakeholders, architects, and IT delivery teams to translate business needs into scalable solutions through the IT demand process. The IT solution may be the initial point of contact for demand within their respective region. It will collaborate with the Solution partners to determine the best course of action for demand delivery. Also, the Solution lead will be the app owner for local apps that support the functions in the scope of responsibilities, with a goal to align with the global team for strategy and rationalization while ensuring business continuity. Additionally, this role collaborates with the Solutions Partner and IT Head to ensure alignment with overall technology and functional strategies.

[Key Responsibilities]

Demand Management and Solution Delivery

• Lead the intake, triage, and prioritization processes of all demand/requests, ranging from minor enhancements to major projects using standardized tools (e.g., Power Apps, ServiceNow, Accolade).
• Define Business Requirements and Value by partnering with business owners/stakeholders to clarify requirements, assess value, and facilitate feasibility analysis as well as business case development in collaboration with IT teams.
• Coordinate with application owners, architects, and developers to ensure timely and quality delivery; act as Application Manager for small systems as needed.
• Contribute to and align with IT and Business strategy as defined by Solution Partners and IT Leadership.
• Manage the end-to-end lifecycle of IT solutions, from concept through execution and transition to support, while ensuring Total Cost of Ownership (TCO) optimization and compliance with architecture standards.
• Collaborate with business capability owners to track solution health, performance, and user experience to proactively address issues for realizing business value and agreed service levels
• Identify and drive application rationalization efforts to reduce redundancy, optimize costs, and align with enterprise architecture standards.

Strategy and Governance

• Partner with business capability leaders to develop and maintain technology roadmaps for assigned capability/functional areas, to drive global common standards and support current and future business needs.
• Monitor emerging technology trends and recommend innovations to improve business outcomes and operational efficiency.

Regional App Ownership (where applicable)

• Be the application owner for small/regional apps to ensure business continuity and ensure a proper operating model exists to manage the apps
• Establish an app roadmap (Grow, keep, remove)
• Drive towards app rationalization where appropriate by working with business and IT capability owners.
• Oversee the product intake and delivery of projects and enhancements, and ensure alignment with the demand process and prioritization.
• Support Solution Leads/Partners with feasibility analysis for new demand where the application under ownership is relevant.

Team Collaboration

• Foster strong partnerships with internal stakeholders and cross-functional teams to ensure seamless service delivery and operational alignment.
• Engage across IT organizations to deliver operational support, coordinate disaster recovery planning, and ensure IT ecosystem health

[Qualification]

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• 7+ years of experience in IT business partnering, project management, or enterprise solutions delivery.
• Demonstrated ability to deliver scalable, secure solutions that achieve business objectives and measurable outcomes.
• Proven ability to translate business needs into technology solutions, including feasibility analysis and business case development for initiatives.
• Experience facilitating workshops and leading requirements gathering and solution design sessions.
• Proven ability to oversee and manage application health & performance, and enhance user experience to deliver measurable business value and maintain service standards
• Knowledge of IT governance, demand management, regulatory compliance, and service delivery frameworks (e.g., ITIL Agile) and tools (e.g. Accolade, ServiceNow)
• Excellent communication, relationship-building, and problem-solving skills.

[Key Competencies]

• Strategic and Critical Thinking
• Business Acumen
• Cross-functional Collaboration
• Solution Design of a key application in the function(s).
• Portfolio & Resource Management
• Change Leadership
• Results Orientation
• Technology Enablement
• English Fluency

노벨리스는 대한민국 서울에 아시아 지역 본사를 두고 현지 영업 재무 IT 인사 금속 및 비금속 조달 법률 및 공급망 팀을 지원하고 있습니다.